The aim of the programme is to enable the learner to develop the knowledge, skill and competencies to provide administrative support to include; use of office equipment, use of computer applications, document production, managing filing systems and diaries in a variety of office settings.
On successful completion of the programme, learners may progress to further education and training.
Education: Applicants should have achieved a minimum of a QQI Level 4 Major Award or its equivalent.
Aptitude: Good numerical and communication skills are essential, including verbal and written command of the English language.
Previous Experience: n/a
|Induction - Common Awards|
|Career Planning & Job Seeking Skills|
|Text Production||Text Production (5N1422)||QQI|
|Customer Service||Customer Service - (5N0972)||QQI|
|Word Processing||Word Processing - (5N1358)||QQI|
|Database Methods||Database Methods - (5N0783)||QQI|
|Information & Administration||Information & Administration (5N1389)||QQI|
|Spreadsheet Methods||Spreadsheet Methods - (5N1977)||QQI|
|Work Practice - Office Administration||Work Practice - (5N1433D)||QQI|
- Understand how information is processed within organisations and the various systems and methods in use and to enable the learner to operate effectively, under supervision in a range of organisations.
- Produce a range of documents to a mailable standard, within a minimum speed of 35 words per minute. Provide effective customer service within a range of environments.
- Develop a database design, create a database and perform routine operations; outline a range of typical uses for databases; describe essential database concepts; explain the purpose of query views; import and retrieve data; construct forms and create reports in a format suitable for emailing and printing and use additional resources to solve database problems.
- Create and modify spreadsheets under supervision, using common spreadsheet features. Work in an organisation or specific vocational context, carrying out vocationally related tasks over a period of time, independently while under general supervision. Plan and achieve realistic work goals.