Office Administration

Programme Aims

The aim of the programme is to enable the learner to develop the knowledge, skill and competencies to provide administrative support to include; use of office equipment, use of computer applications, document production, managing filing systems and diaries in a variety of office settings.
On successful completion of the programme, learners may progress to further education and training.

Entry Requirements

Education: Applicants should have achieved a minimum of a QQI Level 4 Major Award or its equivalent.
Aptitude: Good numerical and communication skills are essential, including verbal and written command of the English language.
Previous Experience: n/a

Course Content

TitleAwardAwarding Body
Induction - Common Awards
Career Planning & Job Seeking Skills
Text ProductionText Production (5N1422)QQI
Customer ServiceCustomer Service - (5N0972)QQI
Word ProcessingWord Processing - (5N1358)QQI
Database MethodsDatabase Methods - (5N0783)QQI
Information & AdministrationInformation & Administration (5N1389)QQI
Spreadsheet MethodsSpreadsheet Methods - (5N1977)QQI
Work Practice - Office AdministrationWork Practice - (5N1433D)QQI

Learning Outcomes

  • Understand how information is processed within organisations and the various systems and methods in use and to enable the learner to operate effectively, under supervision in a range of organisations.
  • Produce a range of documents to a mailable standard, within a minimum speed of 35 words per minute. Provide effective customer service within a range of environments.
  • Develop a database design, create a database and perform routine operations; outline a range of typical uses for databases; describe essential database concepts; explain the purpose of query views; import and retrieve data; construct forms and create reports in a format suitable for emailing and printing and use additional resources to solve database problems.
  • Create and modify spreadsheets under supervision, using common spreadsheet features. Work in an organisation or specific vocational context, carrying out vocationally related tasks over a period of time, independently while under general supervision. Plan and achieve realistic work goals.